At myPOS, we're on a mission to help businesses thrive by making payments easier, smarter, and more accessible. From payment terminals and online checkout solutions to multicurrency business accounts, we provide everything entrepreneurs need to grow with confidence.

As our business continues to expand, we're looking for an Italian-speaking Customer Care Agent to join our international team in Sofia. If you enjoy helping people, solving problems, and working in a dynamic fintech environment, we'd love to hear from you

About the role:

As part of our Customer Care team, you'll be supporting Italian-speaking merchants and business owners, helping them make the most of our products and services. Whether it's answering questions, resolving account-related issues, or guiding customers through our platform, you'll play a key role in delivering an exceptional customer experience.

What you’ll do:

• Serve as the main point of contact for Italian-speaking customers via phone, email, and chat

• Assist merchants with account-related queries, payment transactions, and product usage

• Investigate and resolve customer issues while ensuring a positive and professional experience

• Coordinate with internal departments to find timely solutions for more complex cases

• Guide customers through our products and services, helping them understand how to get the most value from myPOS

• Accurately document customer interactions and maintain detailed case records

• Contribute ideas and feedback that help improve our products, processes, and overall customer journey

This role is perfect for you if you have: 

• Fluent Italian and good English communication skills, both written and spoken

• Previous experience in customer service, customer support, hospitality, retail, or another customer-facing role

• Strong communication skills and the ability to explain information clearly and professionally

• A positive attitude and genuine willingness to help customers

• Good organizational skills and attention to detail

• Confidence working with multiple systems and digital tools

• Interest in financial services, fintech, e-commerce, or technology-related products

• The ability to adapt quickly in a fast-paced and evolving environment

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment

• Annual salary reviews, promotions and performance bonuses

• myPOS Academy for upskilling and training

• Unlimited access to courses on LinkedIn Learning

• Annual individual training and development budget

• Refer a friend bonus as we know that working with friends is fun

• Teambuilding, social activities and networks on a multi-national level

What we offer:

• Excellent compensation package

• 25 days annual paid leave (+1 day per year up to 30)

• Full “Luxury” package health insurance including dental care and optical glasses

• Meal vouchers of 102.26 EUR per month

• Fully covered Multisport card

• Fully covered public transport pass for Sofia

• Free coffee, snacks and drinks at the office

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement - this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!