At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for Operations Governance & Resilience Manager to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

The Operations Governance & Resilience Manager will support the COO in strengthening operational governance across myPOS’ regulated European payments business. The role operates within the governance framework of a regulated e-money institution supervised by the Central Bank of Ireland (“CBI”) and supporting an affiliated institution supervised by the Financial Conduct Authority (“FCA”). As such, the successful candidate will work closely with senior management and control functions to ensure operational frameworks, reporting and resilience capabilities remain aligned with regulatory expectations and industry best practice.
What you’ll do:

This role centres on three core governance pillars critical to the scaling of a regulated fintech platform – (1) Operational Resilience, Digital Operational Resilience Act (“DORA”) & Business Continuity Management (“BCM”), (2) Operational Reporting, Regulatory Reporting & Data Analytics, and (3) Operational Technology Oversight – for which the core responsibilities are as follows:

(1) Operational Resilience, DORA & BCM

• Develop and deliver the firm’s Operational Resilience programme, maintaining the Operational Resilience framework, policies and annual Board-approved programme.

• Coordinate Operational Resilience scenario testing, including identification and remediation of vulnerabilities across critical services delivery capabilities.

• Ensure the firm’s Operational Resilience and ICT governance frameworks remain aligned with Digital Operational Resilience Act (DORA) requirements.

• Own the firm’s BCM framework, including policies, business impact analyses, risk assessments, operational playbooks, testing, action plans, and training.

• In collaboration with the Bulgaria-based Incident Management (“IM”) team, serve as the Dublin-based IM coordinator to monitor all incidents, prepare regulatory reporting assessments, and manage post-incident reviews.

• Support 2nd line in ensure alignment of the Operational Resilience, DORA and BCM frameworks with the firm’s Enterprise Risk Management Framework and Risk Register.

(2) Operational Reporting, Regulatory Reporting & Data Analytics

• Ensure the timely, accurate and complete production and delivery of regulatory reporting to the CB, the FCA and other applicable authorities.

• Consolidate Management Information (“MI”) across operational functions into structured reporting packs for the firm’s Executive Committee and Board, and develop and operationalise new reporting requirements as requested.

• Design and implement operational dashboards and analytics frameworks to provide insights into operational performance, risk indicators and resilience metrics.

• Lead and develop a Data and Reporting team consisting of analysts located in Dublin and Bulgaria, and leverage data analytics, SQL, Power BI and emerging AI tools to improve operational reporting, insights and decision-making.

(3) Operational Technology Oversight

• Provide Dublin-based operational governance oversight of IT and Information Security teams located in Bulgaria.

• Support governance of technology outsourcing arrangements, including oversight of service delivery, performance monitoring and exit planning.

• Ensue operational and regulatory expectations relating to technology risk and ICT governance and resilience are effectively embedded across the firm.
  
  This role is perfect for you if you have:
  

• 3-5 years’ experience in technology operations, operational risk, resilience, or operational governance roles within financial services or fintech, ideally within complex operational ecosystems involving outsourced technology or operations teams.

• Strong understanding of Operational Resilience, DORA, BCM and regulatory expectations within environments supervised by regulators such as the CBI and FCA.

• Strong analytical skills with practical experience of SQL or similar data interrogation tools, and operational dashboards using Power BI or similar data visualisation tools.

• Pragmatic and informed interest in use of AI tools to enhance reporting and analytics.

• Experience of card acquiring, card issuing and payments is a strong advantage.

• Proven ability to work effectively with senior stakeholders.

• Excellent written communication and presentation skills, including preparation of materials for senior management and Board reporting.

• A structured and disciplined approach with the ability to manage multiple priorities, escalate risks appropriately and meet regulatory deadlines.

• Strong interpersonal skills and the ability to collaborate effectively across operations, technology and control functions.
  
  Why you should join myPOS:

• Vibrant international team operating in hi-tech environment

• Annual salary reviews, promotions and performance bonuses

• myPOS Academy for upskilling and training

• Refer a-friend bonus as we know that working with friends is fun

• Annual individual training and development budget

• Teambuilding, social activities and networks on multi-national level

What we offer:

• Competitive salary

• Generous non-contributory occupational pension

• Private health and dental insurance

• Eligibility for a performance-based bonus

• Life & income protection insurance

• Hybrid working arrangements

• 28 days of annual leave

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!