At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for IT support and Monitoring specialist to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

As an IT support and Monitoring specialist you will provide technical support by monitoring critical systems, troubleshooting issues, and documenting IT processes, while also having the opportunity to assist in IT infrastructure projects.

What you’ll do:

• Monitoring of production and business critical systems – services, VMs, Databases, connections, etc.

• Provide 1st level technical customer support and works closely with Senior specialists to resolve recurring problems and issues with applications and/or products. Elevating issues to 2nd/3rd level IT specialists.

• Helps in research and development in corporate IT infrastructure and integration of new applications.

• Support of new projects related to corporate and production IT infrastructure.

• Troubleshooting and ticket resolving as 1st level IT Support specialist.

• Produce documents related to corporate IT infrastructure and its projects.

• Works on 12 hrs. day/nights shifts

This role is perfect for you if you have: 

• Experience with Microsoft products (Windows 10; Office 2013 - 2019)

• Experience with support and troubleshooting of LAN networks

• Understanding of TCP/IP, VPN, DHCP, DNS

• Fluent English and team-player skills

• Able to multi-task while listening to the caller, documenting in the case management system, and/ or researching the solution to the caller’s issue.

• Experience with Active Directory, Virtualization (Hyper-V preferred), Windows Server 2012 – 2019 or Debian, any sort of Databases - will be considered an advantage.

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment

• Annual salary reviews, promotions and performance bonuses

• myPOS Academy for upskilling and training

• Unlimited access to courses on LinkedIn Learning

• Annual individual training and development budget

• Refer a friend bonus as we know that working with friends is fun

• Teambuilding, social activities and networks on a multi-national level

What we offer:

• Excellent compensation package

• 25 days annual paid leave (+1 day per year up to 30)

• Full “Luxury” package health insurance including dental care and optical glasses

• Meal vouchers of 102.26 EUR per month

• Fully covered Multisport card

• Fully covered public transport pass for Sofia

• Free coffee, snacks and drinks at the office

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement - this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!