At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for CRM Administrator to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

The CRM Administrator is responsible for the administration, optimisation, and governance of the company’s CRM environment with a strong emphasis on AI-driven customer interactions. The role ensures that CRM systems and customer-facing AI bots operate seamlessly together, delivering accurate data capture, consistent customer journeys, and scalable automation across service channels.

This position plays a central role in maintaining CRM data integrity, bot performance, and knowledge quality. Acting as a key operational partner, the CRM Administrator enables informed decision-making through reliable performance insights, robust quality controls, and continuous improvement of AI-enabled customer support processes.

What you’ll do:

• Own and administer the CRM environment connected to our customer-facing AI bot, ensuring reliable integrations and consistent data flows.

• Manage, train, and optimise the AI bot’s knowledge base, training data, and conversational flows to support accurate and effective automated interactions.

• Ensure CRM data captured through bot interactions is accurate, structured, and aligned with operational and compliance requirements.

• Monitor CRM and bot performance metrics, including accuracy, containment, escalations, and error trends, identifying opportunities for improvement.

• Conduct regular quality assurance reviews and knowledge audits to validate accuracy, clarity, and policy alignment.

• Configure and refine intents, routing logic, and workflows across CRM and bot environments to improve resolution outcomes and customer experience.

This role is perfect for you if you have: 

• Minimum of 2 years’ experience in customer service operations, CX, knowledge management, CRM administration, or AI/chatbot administration.

• Strong analytical and problem-solving skills, with the ability to interpret performance data and drive actionable improvements.

• Excellent written communication skills and strong attention to detail.

• Working knowledge of AI or chatbot platforms and their integration with CRM systems.

• Understanding of NLP concepts or basic machine learning fundamentals.

• Experience creating process documentation, workflows, or structured knowledge content.

• Familiarity with customer service KPIs and service performance metrics.

• Bachelor’s degree in Information Systems, Data Science, or a related field.

• Fluency in English; additional languages are considered an advantage.
  

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment

• Annual salary reviews, promotions and performance bonuses

• myPOS Academy for upskilling and training

• Unlimited access to courses on LinkedIn Learning

• Annual individual training and development budget

• Refer a friend bonus as we know that working with friends is fun

• Teambuilding, social activities and networks on a multi-national level

What we offer:

• Excellent compensation package

• 25 days annual paid leave (+1 day per year up to 30)

• Full “Luxury” package health insurance including dental care and optical glasses

• Meal vouchers of 102.26 EUR per month

• Fully covered Multisport card

• Free coffee, snacks and drinks at the office

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement - this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!