At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for Internal Controls Manager to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

As we continue shaping the future of payments, we are looking for an experienced Internal Controls Manager to join our growing team. The Internal Controls Manager will lead the 1^st line of defense internal control function, ensuring operational risks are identified, controls are effectively designed and implemented, and risk exposures are continually monitored. The successful candidate will drive control assessments and monitor key control indicators for operational activities supporting our critical and important business services, coordinate across 2^nd and 3^rd lines of defense, and provide regular management reporting.

What you’ll do:

• Operational Risk Management: To routinely review key activities, platforms, processes, and services to ensure operational risk assessments are up-to-date and accurate.
• Control Framework Implementation: To develop, implement, and document control measures to mitigate risks identified in daily activities, and ensure general operating procedures contain applicable controls and align with regulatory standards and Board-approved risk appetite.
• Monitoring Risks: To continually monitor risk exposures and escalate potential issues that could impact regulatory compliance or operational integrity.
• Monitoring Controls: To oversee controls are performing effectively and regularly, and operate within defined risk appetite, to escalate deviations promptly, and to manage issues and corrective action plans.
• Control Self-Assessment: To lead periodic self-assessments to evaluate the performance of internal controls and reporting findings for improvement.
• Key Control Indicators (“KCIs”): To monitor performance through KCIs to ensure that controls are operating effectively.
• Continuous Improvement: To identify gaps in current policies and controls and update processes as the business grows or as regulations evolve.
• Training and Awareness: To provide guidance and training to 1^st line operational functions in relation to operational risk, control, and compliance responsibilities to ensure a strong control environment.
• Issue Detection: To monitor and identify operational incidents, breaches, or control failures, including data security, fraud, or transaction errors.
• Incident Management: From an Operations perspective, to support the first response to operational issues and coordinate across functions and with the 2^nd line to ensure resolution and mitigation of risks.
• Escalation: Escalating issues to senior management and 2^nd line as necessary.
• Collaboration with 2^nd line: Working with the 2^nd line Compliance and Risk teams to ensure a coordinated approach to regulatory compliance and risk management, e.g. liaising with 2^nd line on Operations KRIs, AuditBoard (GRC system) actions, and point of contact for controls design and effectiveness reviews.
• Coordination with 3^rd line: Supporting Internal Audit by providing data and reports on controls for independent review, ensuring that audit findings are addressed.
• Management Reporting: Providing regular reports on control effectiveness, operational risks, incidents, and compliance to senior management.

This role is perfect for you if you have: 

• Minimum 5 years’ experience in internal controls, operational risk management, or internal audit within the financial services or payments / e-money sector.
• Proven track record in building and implementing control frameworks and managing operational risks within a 1^st line of defense environment.
• Experience leading control self-assessments, corrective action plans, and KCI/KRI monitoring, and collaborating with 2^nd and 3^rd lines of defense.
• Solid understanding of operational risk frameworks, control methodologies, and regulatory expectations in licensed institutions supervised by the Central Bank of Ireland, Financial Conduct Authority or other European regulatory regimes.
• Proficiency with risk and control assessment tools (e.g., AuditBoard, Archer, or similar GRC platforms).
• Knowledge of acquiring, issuing and e-money related financial products an advantage.
• Self-starter with a proven track record in operating effectively at senior stakeholder levels.
• Excellent written and verbal communication and presentation skills.
• Excellent analytical skills, with the ability to interpret risk metrics and identify control gaps.
• Strong track record in the areas of solving problems, delivering quality results, and acting strategically.
• Disciplined professional with a proven ability to manage workload, prioritize and escalate issues, and meet reporting deadlines in a fast-paced environment.
• Excellent interpersonal skills, able to work both independently and collaboratively, with effective communication skills to engage with senior stakeholders and cross-functional teams.
• Strong leadership and influencing skills to drive a risk-aware culture.
• Qualifications: Bachelor's degree in Finance, Business, Risk Management, or a related field, with professional accreditations / certifications such as Certified Internal Auditor (CIA) or Operational Risk Manager (ORM) strongly preferred.

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment
• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to courses on LinkedIn Learning
• Refer a-friend bonus as we know that working with friends is fun
• Annual individual training and development budget
• Teambuilding, social activities and networks on a multi-national level

What we offer:

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 200 BGN per month
• Fully covered Multisport card
• Free coffee, snacks and drinks at the office

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement, this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!