At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for Vendor Management Expert to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

As a Vendor Management Expert, you will oversee partner performance, optimize relationships, and ensure seamless collaboration across teams. Acting as the main contact for key partners, you will drive operational efficiency, compliance, and continuous improvement. The ideal candidate is an innovative individual who is process-driven, customer-centric, and thinks outside the box.

What you’ll do:

• Monitor partner performance through key metrics and implement strategies to optimize partnerships.
• Develop and maintain strong relationships with key partners, ensuring alignment with myPOS's strategic goals and operational needs.
• Act as the primary point of contact for partners, managing communications, expectations, and issue resolution.
• Work closely with other departments, such as Risk, Compliance, and Product teams to ensure seamless collaboration between partners and internal stakeholders.
  
• Lead and manage day-to-day operations of myPOS, ensuring a customer centric process, Risk based approach and escalation efficiency.
• Develop and implement operational policies, procedures, and controls to enhance efficiency and mitigate risks.
• Collaborate with cross-functional teams to streamline processes and improve overall operational performance.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement strategic solutions.
• Oversee industry regulations and help ensure compliance with relevant financial standards and guidelines.
• Help ensure process documents are in place, kept up to date and stored appropriately.
• Develop and maintain strong relationships with third-party partners and vendors.
• Foster a culture of continuous improvement and innovation within the operations teams.
  

This role is perfect for you if you have: 

• Proven experience (4+ years) in partner management within the financial services/payments industry.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent leadership and team management abilities.
• Effective communication skills to liaise with internal teams and external stakeholders.
• Strong data analysis capability.
• Clear written, verbal communication and presentation skills.
• Ability to adapt to a fast-paced, dynamic environment.

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment
• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Refer-a-friend bonus as we know that working with friends is fun
• Annual individual training and development budget
• Teambuilding, social activities and networks on multi-national level

What we offer:

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 200 BGN per month
• Onsite fitness, bowling, and relax areas (Varna) or free of charge Multisport card (Sofia)
• Free coffee, snacks and drinks at the office

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!