At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for Senior Product Manager –Onboarding to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

As a Senior Product Manager – Onboarding, you will own the strategy and execution of our end-to-end customer onboarding experience. You’ll drive initiatives to optimise user activation, reduce friction, and ensure compliance, directly impacting customer satisfaction and business growth. This role requires a strategic product manager with deep expertise in fintech/payments and a passion for customer-centric design.

Key Responsibilities:

• Product Strategy: Define and execute the onboarding roadmap, aligning with company goals and customer needs. Including KYC/KYB processes, sanction screening, and compliance requirements.
  
• Cross-Functional Leadership: Collaborate with Engineering, Design, Compliance, Marketing, and Sales to deliver high-impact solutions.
  
• Customer-Centric: Conduct research to identify pain points, streamline onboarding flows, and improve conversion rates (e.g., activation rate, time to first transaction).
  
• Data-Led Decisions: Analyse metrics using tools like Mixpanel/SQL; A/B test to validate improvements.
  
• Compliance & Security: Ensure onboarding processes meet KYC, AML, and regulatory standards across multiple countries.
  
• Market Insight: Monitor industry trends, competitor strategies, and emerging technologies to inform product decisions.
  
• Stakeholder Management: Communicate updates to executives and internal teams, balancing priorities and resources.

This role is perfect for you if you have: 

• 5+ years in product management, with 3+ years in fintech, payments, or SaaS
• Proven success in onboarding/user activation, preferably at large scale
• Strong analytical skills (SQL, Excel, BI tools) and experience with agile methodologies
• Knowledge of payment regulations (PCI-DSS, KYC) and risk management
• Technical aptitude (APIs, system integrations) preferred
• Excellent communication skills; ability to influence cross-functional partners
• Fluency in English

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment
• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to courses on LinkedIn Learning
• Refer-a-friend bonus as we know that working with friends is fun
• Annual individual training and development budget
• Teambuilding, social activities and networks on a multi-national level

What we offer:

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 200 BGN per month
• Onsite fitness, bowling, and relax areas (Varna) or free of charge Multisport card (Sofia)
• Free coffee, snacks and drinks at the office

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!