myPOS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. With 20 locations across Europe, myPOS boasts a team of nearly 800 employees.

As we continue shaping the future of payments, we are looking for an experienced Transformation Lead to spearhead our organization's journey toward AI-driven innovation, with a focus on transforming and optimizing Customer Support, KYC, Risk & Compliance Operations and other operational processes. This is a senior-level role designed for a visionary leader with a strong background in process automation, operational simplification, and business strategy. The ideal candidate will have at least 5 years of experience driving impactful transformations and a proven track record of implementing AI technologies. A strong focus on data management and collaboration with technology teams is essential.

Key Responsibilities:

• Lead initiatives to automate and simplify business and operational processes, reducing complexity and improving efficiency.
• Promote a culture of data-driven innovation across the organization.
• Define and execute a comprehensive AI transformation strategy for Operations aligned with the organization’s long-term vision and business objectives.
• Identify key opportunities where AI can streamline operations, enhance customer experience, and drive enterprise value.
• Oversee the design, deployment, and scaling of AI technologies across operational functions. Ensure successful integration of AI solutions into existing processes, driving measurable results.
• Establish robust data management practices to ensure the quality, accuracy, and security of data used in AI initiatives in the Operations department.
• Act as a bridge between business and technology teams to align goals and priorities.
• Collaborate with cross-functional teams to identify bottlenecks and re-engineer workflows for operational processes.
• Act as a change leader, fostering adoption of AI-driven initiatives within the operations functions.
• Partner with technical and data teams to ensure scalable AI solutions that meet business requirements and objectives and to build data pipelines and leverage insights for informed decision-making.
• Develop KPIs and measure the success of AI transformation initiatives for the Operations team.
• Continuously monitor performance and identify areas for further optimization and innovation.

• Stay updated on emerging technologies and assess their potential impact on business operations.

What you'll bring:

• Minimum of 5 years of experience in process automation, simplification, or operational transformation.
• Proven track record of implementing AI technologies and driving digital transformation projects.
• Strong business acumen with the ability to align AI strategies with business goals.
• Expertise in process re-engineering, automation tools, and AI technologies.
• Strong focus on data management, governance, and leveraging data insights.
• Good level of technology expertise, with the ability to collaborate effectively with IT and engineering teams.
• Exceptional analytical skills with a focus on data-driven decision-making.
• Outstanding leadership, communication, and stakeholder management skills.
• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field (Master’s degree preferred).
• Background in automating operations or operational excellence is a strong plus.
• Knowledge of AI frameworks, machine learning models, or natural language processing is an advantage.

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment
• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to courses on LinkedIn Learning
• Refer a-friend bonus as we know that working with friends is fun
• Individual training and development budget
• Teambuilding, social activities and networks on multi-national level

What we offer: 

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 160 BGN per month
• Onsite fitness, bowling, and relax areas (Varna) or free of charge Multisport card (Sofia)
• Free coffee, snacks and drinks at the office

About us

Founded in 2014, the myPOS platform gives micro businesses and SMEs everything they need to accept payments and manage various aspects of their business, including selling remotely, accelerating cash flow and enabling e-commerce. Business owners receive a free multicurrency merchant account and dedicated IBAN per currency, a business debit card, digitised business management capabilities, and a powerful platform to help them sell anywhere.

In 2024, myPOS was acquired by Advent International, one of the largest and most experienced global private equity investors. With Advent’s help, myPOS has ambitious plans to accelerate its growth and capture the opportunities of the market to become the leader in the SME payment industry.

For its continued innovation in payments, myPOS has won many prestigious awards including Best Business Payments System at the PayTech Awards in 2024, the Point of Sale Innovation at FinTech Breakthrough in 2023 and 2024, and Best Use of Mobile by FStech in 2022. For more information, please visit www.mypos.com.

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!