At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for Project Manager to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

As a Project Manager - Customer Support, you will lead and coordinate projects that enhance the effectiveness, efficiency, and quality of customer support operations. You will act as the main liaison between support teams and other departments, drive process improvements, manage third-party integrations, and ensure successful, timely, and cost-effective project delivery.

What you’ll do:

• Lead and deliver customer support projects of varying scale that improve operational excellence.
  
• Be the main point of contact for your assigned projects, ensuring smooth implementation across the myPOS Group.
  
• Partner with Operations Managers to align projects with company goals and business priorities.
  
• Scope business requirements, create project plans, manage timelines, and report on progress.
  
• Coordinate with external vendors and oversee the implementation of third-party solutions to enhance support efficiency.
  
• Monitor project budgets and manage associated costs.
  
• Act as a trusted partner to Operations Managers, helping to design and implement process improvements and best practices.
  
• Support teams in analyzing, redesigning, and improving both new and existing processes.
  

This role is perfect for you if you have:

• 2+ years’ experience directly managing projects, business and systems analysis.
• Strong leadership, communication, and problem-solving skills.
• Ability to explain complex ideas clearly to both technical and non-technical stakeholders.
• Experience managing multiple projects at once and setting priorities.
• Experience in the Banking and/or Fintech industry is desired.
• A passion for making processes simpler, faster, and more effective.
• Fluent spoken and written business/professional English
• Experience with project management tools (e.g., Jira, Confluence)
• Good working knowledge of Excel, Word, PowerPoint, Project, Zoom, and Teams.

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment
• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to courses on LinkedIn Learning
• Annual individual training and development budget
• Refer a friend bonus as we know that working with friends is fun
• Teambuilding, social activities and networks on a multi-national level

What we offer:

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 200 BGN per month
• Fully covered Multisport card
• Free coffee, snacks and drinks at the office

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement - this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!