At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for Chargeback Expert to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

As a Chargeback Expert you’ll play an essential role in managing chargeback processes, analyzing fraud trends, and helping strengthen our overall payment dispute and recovery framework.

What you'll do:

• Support the operational chargeback handling processes on a daily basis, Issuing and Acquiring side of the business.
• Maximize recovery throughout the dispute process and make recommendations to enhance effectiveness over the bad debt recovery processes.
• Process and execute all correspondence with the card schemes and other payment schemes.
• Be responsible for the reporting and analysis of the chargeback/fraud data.

• Collaborate with internal teams to address and resolve issues and manual processing errors related to acquiring and issuing chargebacks.
• Collaborate with Transaction Monitoring team and Merchant Risk Assessment team over fraud and chargebacks reduction.
• Support preparation of merchant fraud awareness programs and chargeback trainings.

What does it take to succeed in this position:

• Experience with dispute cycles on the Issuing and Acquiring side.
• Experience with card schemes rules and regulations (Issuing and Acquiring).
• Good knowledge of various payment systems at an international level is considered a plus.
• University degree in Economics/Finance/Mathematics or similar.
• Very good command of written and spoken English.
• Team player - strong communication, collaboration and problem-solving skills.
• Previous experience with Risk, Fraud and/or Chargeback handling is considered a strong advantage.
• Good knowledge in MS Office (Outlook, Excel, and Word).
• Excellent analytical skills.
• Experience working with Visa Claims and MasterCom Claims Manager will be considered an advantage.
• Detail-oriented, organized and eager to work in a fast-paced and dynamic environment individual.

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment
• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to courses on LinkedIn Learning
• Annual individual training and development budget
• Refer a friend bonus as we know that working with friends is fun
• Teambuilding, social activities and networks on a multi-national level

What we offer:

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 200 BGN per month
• Fully covered Multisport card
• Free coffee, snacks and drinks at the office

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!