myPOS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. With 20 locations across Europe, myPOS boasts a team of nearly 750 employees.

As we continue shaping the future of payments, we are looking for an experienced KYC/KYB Onboarding Support Specialist with Italian to join our growing team.

As a KYC/KYB Onboarding Support Specialist with Italian, you will play a crucial role in assisting clients to complete their verification through outbound communication only.

What you bring:

• Act as the first line of defense for the organization, preventing and minimizing the risk for myPOS as a financial institution;
• Communicate with clients directly via phone and e-mail, requesting additional information and KYC/KYB documents;
• Ensure the technical and procedural implementation of call processing following company standards and regulatory requirements;
• Observe the updating and correct entry of the information in the accounts after receiving documentation/information provided by the customers;
• Excellent command of Italian;
• Good command of English;
• Strong written and verbal communication skills;
• University degree in Business, Economics, or Finance;
• Experience in banking or other financial institutions would be considered an advantage;
• Organization and prioritization skills to manage multiple tasks with resilience to changing priorities;
• Confidence, a sense of responsibility, and a positive mindset;
• Command of additional European language will be considered a strong advantage.

Why you should join myPOS:

• Vibrant international team operating in a hi-tech environment;
• Annual salary reviews, promotions, and performance bonuses;
• myPOS Academy for upskilling and training;
• Refer a friend bonus as we know that working with friends is fun;
• Individual training and development budget;
• Teambuilding, social activities, and networks on a multi-national level.

What we offer:

• Excellent compensation package;
• 25 days annual paid leave (+1 day per year up to 30);
• Full “Luxury” package health insurance including dental care and optical glasses;
• Meal vouchers of 160 BGN per month;
• Onsite fitness, bowling, and relax areas;
• Free coffee, snacks, and drinks at the office.

About us:

Founded in 2014, the myPOS platform gives micro businesses and SMEs everything they need to accept payments and manage various aspects of their business, including selling remotely, accelerating cash flow and enabling e-commerce. Business owners receive a free multicurrency merchant account and dedicated IBAN per currency, a business debit card, digitised business management capabilities, and a powerful platform to help them sell anywhere.

In 2024, myPOS was acquired by Advent International, one of the largest and most experienced global private equity investors. With Advent’s help, myPOS has ambitious plans to accelerate its growth and capture the opportunities of the market to become the leader in the SME payment industry.

For its continued innovation in payments, myPOS has won many prestigious awards including Best Business Payments System at the PayTech Awards in 2024, the Point of Sale Innovation at FinTech Breakthrough in 2023 and 2024, and Best Use of Mobile by FStech in 2022. For more information, please visit www.mypos.com.

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!